Customer Survey
1. Would you be interested in the ability to view and pay your bill online over the internet?
-- Select -- Definitely Interested Maybe Interested Not Interested
2. Would you be interested in having your bank account debited to pay for your bill?
3. Would you be interested in electronic statements being emailed to you in place of paper statements being sent to you in the regular mail?
4a. Would you be interested in having your water/sewer services billed monthly (instead of the current bimonthly schedule)? This would reduce the amount of each bill by approximately half, and the bills would come more frequently.
4b. In order to switch to monthly billing, it may be necessary to estimate the bill every other month. If the bills were changed to be sent out monthly, would you object to getting an estimated bill one month, with the actual read bill (from reading the water meter) on alternating months?
-- Select -- Definitely Would Not Object May Object Would Object
5a. Would you like to have the capability of performing a balance inquiry using an automated phone system 24 hours, 7 days a week?
5b. Would you like to have the capability of paying your bill using an automated phone system 24 hours, 7 days a week?
6. Of the above items, which ONE would interest you the most?
-- Select -- 1 2 3 4a 4b 5a 5b
Please list any other ideas or suggestions you would like for us to explore:
*Today's Date:
*Required Field
Thank you for your response!
For additional information, please contact our Customer Service department by email at CustomerService@bcpsa.com or by calling (540) 586-7679 and choose extension 4.
To print and mail in this survey, please click here and mail to the address listed below:
Bedford County PSA
1723 Falling Creek Road
Bedford, VA 24523
All downloads are PDF documents. If you are experiencing difficulty viewing the documents above, please call our offices at 540-586-7679 ext. 129 or email infosys@bcpsa.com.
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